twcbets Privacy Policy

1. Who We Are / Data Controller

twcbets ("we", "us", "our") is the operator of the online betting and casino platform accessible at twcbets.co. For the purposes of applicable data protection law, twcbets acts as the data controller in respect of personal data collected from users of the platform.

This Privacy Policy applies to all personal data collected by twcbets through your use of the twcbets website, including all product sections (Sportsbook, Casino, Slots, E-Sports, and Mix Parlay), account registration, customer support communications, and any related services.

2. Personal Data We Collect

twcbets collects the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily provide this in the context of a responsible gaming self-assessment.

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data twcbets holds is provided directly by you during account registration, KYC verification, deposit and withdrawal requests, form submissions, and communications with customer support.

3.2 Automated Technologies

When you access the twcbets platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar technologies. This data is used for session management, fraud prevention, and platform performance optimisation.

3.3 Third Parties

twcbets may receive data about you from identity verification service providers (used for KYC compliance), payment processors (to confirm transaction status), and fraud prevention partners. We only accept data from third parties where there is a lawful basis for doing so.

4. Purpose and Legal Basis for Processing

twcbets processes your personal data for the following purposes:

• Account management and service delivery — to create and maintain your account, process bets, and deliver the services you have requested. Legal basis: performance of contract.
• Identity verification (KYC) — to verify your identity and age (minimum 21 years) as required by our licensing obligations. Legal basis: legal obligation.
• Payment processing — to process deposits via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and USDT TRC20, and to process withdrawal requests. Legal basis: performance of contract.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities. Legal basis: legitimate interests / legal obligation.
• Regulatory compliance — to meet obligations under applicable gaming licensing requirements, anti-money laundering regulations, and data protection law. Legal basis: legal obligation.
• Customer support — to respond to your enquiries, complaints, and support requests. Legal basis: performance of contract / legitimate interests.
• Marketing communications — to send you promotions, bonuses, and platform updates where you have consented to receive such communications. Legal basis: consent (which may be withdrawn at any time).
• Platform improvement — to analyse usage patterns, test new features, and improve the twcbets user experience. Legal basis: legitimate interests.

5. Sharing Your Personal Data

twcbets does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following circumstances:

5.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the platform, including KYC identity verification providers, payment gateway operators, game content providers, cloud hosting services, and customer support software vendors. All service providers are bound by data processing agreements that require them to handle your data securely and only for the purpose of providing the relevant service to twcbets.

5.2 Legal and Regulatory Requirements

twcbets may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or our gaming licence obligations.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of twcbets's business, personal data held by twcbets may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy.

5.4 With Your Consent

We will share your data with any other party only where you have given explicit consent for us to do so.

6. Cookies and Tracking Technologies

twcbets uses cookies and similar tracking technologies to enhance your experience on the platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Performance Cookies: Used to collect anonymised analytics data about how users interact with the platform. This helps us identify pages that load slowly or features that are rarely used.
• Functional Cookies: Allow the platform to remember your preferences, such as language settings and previously used payment methods.
• Targeting Cookies: Used to deliver relevant promotions based on your browsing activity on the twcbets platform. These are only activated where you have given consent.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect the functionality of the twcbets platform.

7. Data Retention

twcbets retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including the duration of your account being active, and for a reasonable period thereafter to comply with legal, regulatory, and licensing obligations.

Specifically:

• Account and transaction records are retained for a minimum of five years from the date of your last transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC identity documents are retained for the duration of your account and for a minimum of five years following account closure.
• Customer support communications are retained for three years from the date of resolution.
• Marketing preference records are retained until you withdraw consent or request deletion.

When personal data is no longer required, twcbets securely deletes or anonymises it.

8. Data Security

twcbets implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the twcbets servers — the same standard used by Maybank2u and CIMB Clicks for online banking.
• Encrypted storage of all sensitive data at rest, including identity documents and financial records.
• Strict access controls limiting staff access to personal data to those with a legitimate business need.
• Regular security audits and penetration testing of the twcbets platform infrastructure.
• Two-factor authentication options for account access.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, twcbets will notify you and any applicable regulatory authority in accordance with our legal obligations.

9. Your Data Protection Rights

Subject to applicable law, you have the following rights in respect of the personal data twcbets holds about you:

• Right of access: You may request a copy of the personal data twcbets holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact twcbets support. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

10. Children's Privacy

twcbets does not knowingly collect personal data from any person under the age of 21. The platform is strictly restricted to adults aged 21 and above. Age verification is conducted as part of the KYC process, and any account found to be held by a person under the minimum age will be immediately closed and all associated data deleted in accordance with this Policy, except where retention is required by law.

If you believe a person under 21 has registered an account on twcbets, please contact us immediately at the address provided in Section 13.

11. Third-Party Services and Links

The twcbets platform may display content or integrate services from third-party game providers, including but not limited to Pragmatic Play, PG Soft, SA Gaming, and Spadegaming. These providers operate under their own privacy policies, which twcbets does not control. When you interact with a third-party game client embedded in the twcbets platform, that provider's data practices apply to data processed within their game environment. twcbets is not responsible for the privacy practices of any third-party game or service provider.

twcbets does not include links to external third-party websites in its standard navigation. If any such link is present in promotional materials, please be aware that those sites operate under their own privacy policies.

12. Changes to This Privacy Policy

twcbets reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users by email to their registered address and/or by displaying a prominent notice on the twcbets platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the twcbets platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the platform and may request account closure.

13. Contact Us / Data Protection Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection complaint, please contact the twcbets Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the twcbets platform.

twcbets aims to acknowledge all data protection enquiries within 5 business days and resolve them within 30 calendar days. For unresolved complaints, you may escalate to the relevant data protection authority in your jurisdiction.