Your privacy matters to twcbets. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you as a user of our platform. Please read this document carefully before using any twcbets service.
Last Updated: 1 January 2026Summary: twcbets collects personal data to operate your account, process transactions, comply with our licensing obligations, and keep the platform secure. We do not sell your personal data to third parties. You have the right to access, correct, or request deletion of your data at any time by contacting us.
twcbets ("we", "us", "our") is the operator of the online betting and casino platform accessible at twcbets.co. For the purposes of applicable data protection law, twcbets acts as the data controller in respect of personal data collected from users of the platform.
This Privacy Policy applies to all personal data collected by twcbets through your use of the twcbets website, including all product sections (Sportsbook, Casino, Slots, E-Sports, and Mix Parlay), account registration, customer support communications, and any related services.
twcbets collects the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number, selfie / identity document image |
| Contact Data | Email address, mobile phone number, residential address |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), FPX transaction references, deposit and withdrawal history |
| Account Data | Username, encrypted password hash, account balance, bet history, game history, session logs |
| Technical Data | IP address, device type and OS, browser type and version, time zone, cookie identifiers |
| Usage Data | Pages visited, features used, search queries within the platform, time spent on individual games or sections |
| Communications Data | Records of live chat, email, and support ticket exchanges with twcbets staff |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily provide this in the context of a responsible gaming self-assessment.
The majority of personal data twcbets holds is provided directly by you during account registration, KYC verification, deposit and withdrawal requests, form submissions, and communications with customer support.
When you access the twcbets platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar technologies. This data is used for session management, fraud prevention, and platform performance optimisation.
twcbets may receive data about you from identity verification service providers (used for KYC compliance), payment processors (to confirm transaction status), and fraud prevention partners. We only accept data from third parties where there is a lawful basis for doing so.
twcbets processes your personal data for the following purposes:
twcbets does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following circumstances:
We share data with carefully selected third-party service providers who assist us in operating the platform, including KYC identity verification providers, payment gateway operators, game content providers, cloud hosting services, and customer support software vendors. All service providers are bound by data processing agreements that require them to handle your data securely and only for the purpose of providing the relevant service to twcbets.
twcbets may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or our gaming licence obligations.
In the event of a merger, acquisition, or sale of all or part of twcbets's business, personal data held by twcbets may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy.
We will share your data with any other party only where you have given explicit consent for us to do so.
twcbets uses cookies and similar tracking technologies to enhance your experience on the platform. The categories of cookies we use are:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect the functionality of the twcbets platform.
twcbets retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including the duration of your account being active, and for a reasonable period thereafter to comply with legal, regulatory, and licensing obligations.
Specifically:
When personal data is no longer required, twcbets securely deletes or anonymises it.
twcbets implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, twcbets will notify you and any applicable regulatory authority in accordance with our legal obligations.
Subject to applicable law, you have the following rights in respect of the personal data twcbets holds about you:
To exercise any of these rights, please contact twcbets support. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
twcbets does not knowingly collect personal data from any person under the age of 21. The platform is strictly restricted to adults aged 21 and above. Age verification is conducted as part of the KYC process, and any account found to be held by a person under the minimum age will be immediately closed and all associated data deleted in accordance with this Policy, except where retention is required by law.
If you believe a person under 21 has registered an account on twcbets, please contact us immediately at the address provided in Section 13.
The twcbets platform may display content or integrate services from third-party game providers, including but not limited to Pragmatic Play, PG Soft, SA Gaming, and Spadegaming. These providers operate under their own privacy policies, which twcbets does not control. When you interact with a third-party game client embedded in the twcbets platform, that provider's data practices apply to data processed within their game environment. twcbets is not responsible for the privacy practices of any third-party game or service provider.
twcbets does not include links to external third-party websites in its standard navigation. If any such link is present in promotional materials, please be aware that those sites operate under their own privacy policies.
twcbets reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users by email to their registered address and/or by displaying a prominent notice on the twcbets platform. The date of the most recent revision is displayed at the top of this page.
Your continued use of the twcbets platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the platform and may request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection complaint, please contact the twcbets Data Protection team:
twcbets aims to acknowledge all data protection enquiries within 5 business days and resolve them within 30 calendar days. For unresolved complaints, you may escalate to the relevant data protection authority in your jurisdiction.
Six concrete commitments we make to every twcbets account holder
Every page of the twcbets platform, including login, deposit, and account settings, is protected by the same 256-bit SSL encryption used by Malaysian banks for online transactions.
twcbets does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account and fulfil legal obligations.
Access, correct, or delete your personal data at any time. twcbets responds to all data rights requests within 30 days with full transparency about what we hold and how we use it.
twcbets collects only the data necessary to provide services, meet regulatory requirements, and keep the platform secure. We do not build behavioural profiles beyond what is needed for fraud prevention.
Data is kept only for as long as legally required. Transaction records are retained for five years in line with AML regulations, then securely deleted or anonymised. No indefinite data storage.
In the unlikely event of a data breach, twcbets commits to notifying affected users and applicable authorities within the timeframes required by law — no delays, no cover-ups.
Now that you understand how twcbets handles your privacy, log in to your account and enjoy sports betting, live casino, and slots with full confidence your data is protected.
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